Returns & Exchange

RETURN POLICY FOR UKI YO 

EFFECTIVE DATE: January 21, 2025

 

IF YOU ARE NOT SATISFIED WITH YOUR ORDER, ITEMS (EXCLUDING SWIMWEAR)  CAN BE RETURNED WITHIN 14 DAYS OF THE DELIVERY DATE.

UNUSED AND IN NEW CONDITIONS SWIMWEAR CAN BE EXCHANGED.

YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING COSTS:

EU: 10 EUR

UK: 7 GBP

REST OF THE WORLD: 20 EUR

UKI YO GIFT CARDS AND SALE ITEMS ARE FINAL SALE. NO EXCHANGES OR RETURNS WILL BE ACCEPTED UNDER ANY CIRCUMSTANCES.

TO INITIATE AND PROCESS YOUR RETURN PLEASE SIMPLY EMAIL INFO@UKI-YO.COM.

PLEASE ALLOW 3 TO 7 BUSINESS DAYS (DEPENDING ON PEAK TIMES) FOR YOUR RETURN TO BE PROCESSED.

AFTER YOUR RETURN IS ACCEPTED, A REFUND WILL BE ISSUED, AND YOU WILL RECEIVE A CONFIRMATION EMAIL. THE REFUND WILL BE CREDITED TO THE SAME PAYMENT METHOD USED FOR THE PURCHASE. SHIPPING COSTS ARE NON-REFUNDABLE.

UKI YO RESERVES THE RIGHT TO REJECT RETURNS IN CASE OF WORE OUT OR USED ITEM. IF YOUR RETURN IS REJECTED, YOU WILL BE NOTIFIED VIA EMAIL AND THE ITEM WILL BE SENT BACK TO YOU AT YOUR EXPENSE.

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EXCHANGE POLICY

IF YOU WOULD LIKE A DIFFERENT SWIMWEAR SIZE, PLEASE RETURN YOUR ITEM(S) AND SIMPLY PURCHASE NEW ONES SEPARATELY ON UKI-YO.COM.

WE OFFER FREE SIZE EXCHANGES OF THE SAME COLOR AND STYLE WITHIN 14 DAYS OF DELIVERY. UKI YO WILL COVER THE COSTS OF THE FIRST RETURN AND NEW DELIVERY. ALL EXCHANGES MUST BE REQUESTED IN A SINGLE REQUEST.

TO INITIATE AN EXCHANGE, PLEASE EMAIL US AT INFO@UKI-YO.COM WITH YOUR NEW SIZE AND ORDER NUMBER. 

THANK YOU FOR CHOOSING UKI YO.

 Uki Yo Team